Apprentice Resident Liaison Officer
Bouygues Group
Equans is looking for an Apprentice Resident Liaison Officer (RLO) to join our team in Stevenage. This is a full-time apprenticeship role offering a competitive salary, structured training, and a full benefits package.
As this is a social value–based role, applicants must be located in or very near the Stevenage area to be eligible.
The Apprentice Resident Liaison Officer plays a key part in ensuring excellent communication between residents and the construction team. Acting as a trusted point of contact for our communities, you will help manage expectations, resolve concerns, and support the smooth delivery of works in occupied homes. Throughout the apprenticeship, you will receive structured training, mentoring, and hands-on experience across both customer service and construction environments.
What will you deliver?
Main Duties
• Act as the primary point of contact between residents and the construction team.
• Provide clear communication about project timelines, work schedules, and potential disruptions.
• Support and help organise resident meetings, consultations, and community engagement events.
• Maintain accurate records of resident interactions, surveys, and project updates.
• Provide administrative support to the site management team.
• Monitor on-site progress and escalate resident concerns where appropriate.
• Work closely with site teams, health & safety personnel, and external partners.
• Support the delivery of works in occupied housing environments with minimal disruption.
• Enrol in and complete a formal apprenticeship programme, with regular reviews, mentoring, and structured classroom/online training.
What can we offer you?
• 24 days annual leave (+ public holidays)
• Life cover at 1.5× annual salary
• Employee discount schemes with major retailers and brands
• Gym membership discounts
• Cycle-to-work scheme
• Holiday purchase scheme
• 2 paid corporate social responsibility days per year
• Access to a broad range of learning opportunities, including professional qualifications and personalised development programmes
• Attractive Employee Referral Rewards Scheme
• Access to our expanding internal employee networks
• 24/7 Employee Assistance Programme and wellbeing support
Support Provided
• On-site mentor and structured induction
• Bi-weekly reviews and regular meetings with the apprenticeship training provider
• Full supervision and guidance from experienced Resident Liaison Officers and site teams
• Hands-on learning across multiple live projects
Who are you?
Skills, Knowledge & Experience
• Excellent verbal and written communication skills.
• Strong organisational and multitasking ability.
• Confident problem-solving skills and a proactive approach to customer issues.
• A genuine interest in construction, housing, and community engagement.
• Basic IT skills (Microsoft Word, Excel, Outlook).
Education & Qualifications
• GCSE-level education or equivalent.
• A full and valid UK driving licence is preferred.
Who are we?
In the UK & Ireland, Equans delivers sustainable facilities management, regeneration, energy, and digital services. Our 15,000 employees work across homes, public buildings, energy networks, and critical infrastructure, helping businesses, communities, and government accelerate the transition to a low-carbon, resilient future.
Globally, Equans operates in 20 countries with 90,000 employees and a turnover of €19.2 billion (2024). We are part of the Bouygues group.
Our ambition
At Equans, we strive for operational excellence and to be recognised as the best place to work. Our values—Accountability, Respect, Team Spirit, and Service Focus—guide everything we do. We take ownership, act with integrity, support each other, and deliver for our customers with pride.
What’s next?
If this role interests you, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.
As part of our commitment to representing the diverse communities we serve, we actively encourage applications from women, ethnically diverse candidates, people with disabilities, and all applicants covered by the Equality Act 2010.
At Equans, everyone’s voice is valued. You’ll join an inclusive workplace supported by employee networks such as AccessAbility, Encompass (LGBTQ+), RISE (ethnically diverse colleagues), Veterans & Reservists, WOMEN Together, Working Parents, and Young Professionals.
Please note: Applicants must have the right to work in the UK. A Disclosure check may be required depending on the project.
