We’re out to solve the #1 business challenge for all B2B Marketers – proving Marketing ROI. Through the Banzai Platform, we provide marketers with the campaign insights they need to make better marketing decisions – and we do it all in one platform, making it super easy. We know marketing is hard enough – why make it harder? Our mission is to help our customers accomplish their mission – through better marketing, sales, and customer success outcomes. Our vision is to increase the value of every customer interaction for every company in the world.
Ready to join us?
This position reports to the Vice President of Sales & Customer Success.
Role Overview
We are growing at Banzai to meet our customers’ demands, so we are seeking a Customer Success Manager to join our Go-to-Market team. You are passionate about helping clients solve their problems and have experience working with Fortune 1,000 companies. We look forward to meeting folks who are comfortable managing a book of business, ensuring their customers' success, and maximizing their investments.
Key Responsibilities
The Customer Success Manager will:
- Manage relationships with our customers through implementation, training, success planning, ongoing connection, and renewal contract execution
- Provide meaningful reporting to customers
- Find opportunities to grow existing partnerships through upsells and cross-sells
- Establish a trusted advisor relationship to gain long-term client relationships
- Engage with all relevant stakeholders at the account to limit being single-threaded
- Guide RFP processes, as appropriate
- Become an expert on Banzai’s solutions and our market
- Use the CRMs to manage renewal opportunities, contacts, and accounts
- Travel for customer visits and internal meetings; on average, a few days per quarter
Required Experience & Qualifications
- Experience managing relationships with partners and stakeholders
- Executive presence - you can hold a room and guide a meeting with ease
- Experience with a CRM (ideally Salesforce)
- Comfort creating and giving presentations
- Experience crafting strategic success plans that align with an organization’s goals
- Ability to identify opportunities to create and maintain relationships across an organization
- Experienced with risk identification and mitigation, and creating strategic plans to improve customer sentiment
- Long-term, big-picture thinking along with short-term strategy execution
- Creative problem solver who can see the possibilities and step outside the “normal” way of doing things with ease
- Understands how to become familiar with and gather resources internally
- Can operate independently but knows when to seek support and capitalize on the collective intelligence of the team
Benefits:
- 401(k) plan (US-based) plus match
- Health, Dental, Vision, Life, and Long-Term Disability insurance (US-based)
- Unlimited PTO
- 13 paid company holidays
- 2 paid Banzai rest days per quarter
- Remote-first company
- $250/year home office stipend
- 12 weeks of fully paid parental leave
- Mission-driven team motivated by excellence
- Clear objectives, direction, and empowerment from executive leadership
Compensation:
- OTE (Base + Variable Performance Pay): $140,000 - $170,000
- Equity: Competitive stock plan package
- Location: Remote US
Banzai is an equal opportunity employer that values diversity. We are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply.
