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Director, Cloud Infrastructure

Augmedix

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Other Engineering

San Francisco, CA, USA

Posted on Friday, February 2, 2024

About Augmedix:

Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.

Augmedix is on a mission to help clinicians and patients form a human connection by seamlessly integrating our technology at the point of care. Augmedix’s proprietary platform digitizes natural clinician-patient conversations, which are converted into comprehensive medical notes and structured data in real time. The company’s platform uses automatic speech recognition, and natural language processing, including large language models, to generate accurate and timely medical notes that are transferred into the EHR.

Augmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout, increasing clinician efficiency and improving patient access. Through Augmedix’s proprietary platform and bi-directional communication channel, Augmedix is ideally suited to serve as the vehicle for change at the point of care.

Augmedix is headquartered in San Francisco, CA, with offices around the world. To learn more, visit www.augmedix.com.

About The Role:

Are you ready to lead the charge in revolutionizing our technological landscape? Augmedix is seeking a visionary leader to lead infrastructure development for our cloud environments and propel the evolution of our Site Reliability Engineering practice. As the Director of Cloud Infrastructure, you'll stand at the forefront of our cutting-edge advancements in medical documentation technology, shaping the future and building a better experience for patients and clinicians alike.

Responsibilities:

Establishing and maintain Site Reliability Engineering (SRE) practice
Lead and develop a team of 15 cloud engineers in multiple locations
Enable team’s growth and operations: hiring, compensation, goals and objectives, performance evaluation, and career development
Accountable for Augmedix’s cloud environments and application 24x7 support, reliability, performance, and compliance
Define and implement effective cloud infrastructure, services, and applications monitoring and emergency alerting
Ensure quick recovery from incidents utilizing well defined operational procedures, tools, and efficient communication with various internal and external stakeholders
Plan, implement, monitor, and test systems and procedures for best practice Business Continuity and Disaster Recovery (BCDR)
Define metrics of success and provide operational reports and dashboards utilizing company analytics tools
Lead a strategy of full automation to eliminate dependency on humans and achieve consistency
Responsible for maintaining the cybersecurity of all cloud environments, including: compliance and audits, access control and implementation of best practices
Proactively collaborate with various operational teams on defining SLOs, aligning on processes, tools, and procedures
Work with software developers, security operations, software architecture, support, platform, and other cross-functional teams on company priorities and roadmap planning for a rapidly growing customer base
Forecast and monitor cloud resources utilization and associated cost
Interact with vendors, consultants, partners, and customers to ensure that cloud operations meet the needs of all users of the platform
Explain cloud architecture, cybersecurity posture and reliability strategies to internal executives and to customers.

Requirements:

Bachelor’s degree or higher in Information Systems, Computer Science, Engineering or related field experience required
5+ years of experience and a proven record of success in managing production cloud operations for enterprise SaaS or PaaS companies in public clouds such as AWS, GCP, Azure
5+ years of experience and a proven record of success in managing IT operations teams
5+ years of experience and a proven record of success in implementing DevOps practices
5+ years of software development management experience
Experience with HIPAA compliance and the security of PHI data preferred
Familiarity with Healthcare IT standards as well as with Healthcare workflows preferred
Role may be based in SF Bay Area or remote in PST or CST timezones

Skills:

Excellent leadership and management skills with emphasis on mentoring, motivating, and driving a large team to success
Excellent communicator and presentation skills
Energetic, motivated, and customer focused
Exceptional critical and highly analytical thinking skills
Define a strategy and lead long term plans
Ability to decompose complex problems, prioritize issues, and implement sensible solutions
Proficient experience managing outages, customer escalations, crisis management, and other similar circumstances
Able and willing to work in a fast paced, quickly changing environment
Able to achieve outcomes in a matrixed environment
Ability to influence without authority
Understanding of cybersecurity methodology such as threat modeling, security risk analysis, vulnerability management
Proven experience in software development and design
Strong knowledge of cloud infrastructure: compute, networking, storage, and other cloud services
Solid foundation in Linux/Windows operating systems and tools
Strong knowledge of IT infrastructure includes switches, routers, firewalls, VPNs, IDS, IPS, Proxy, etc…Proficient with DevOps tools and environments such as Jenkins, Git, GitLab, Ansible, Terraform or similar
Experience with centralized logging services such as StackDriver , ELK, DataDog, Splunk
Experience with monitoring tools like StackDriver, NewRelic, Graphite, Nagios, Zabbix.

Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.