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We are seeking an experienced strategy and operations professional to join the Revenue Strategy team at Asana. This team partners with our Customer Experience leaders and is responsible for defining our retention strategy; driving operational excellence; and leading strategic initiatives in support of retaining our customers at Asana!

In this role, you will be key in ensuring Asana delivers repeatable, predictable, and scalable value for its customers. You will report to the Asana’s Head of CX Strategy and primarily support the AMER business though often will work on global projects & initiatives that span beyond AMER such as supporting our Global Support and Professional Services teams.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Strategic Advisory: Partner with Customer Success leadership to drive the global retention strategy, providing actionable insights on NRR, GRR and churn mitigation.
• Forecasting & Predictability: Partner with AMER Renewal Manager lead in forecasting and driving forecast accuracy.
• Cross-Functional Leadership: Represent CX and work with cross-functional partners like Sales, Revenue Operations, Data Analytics/Science and Finance.
• Lifecycle Optimization: Design and execute strategic initiatives to improve the customer journey, from onboarding efficiency to automated renewal motions and "at-risk" intervention plays.
• Annual Planning: Lead the operational design for the CS organization, including setting the book carve strategy & capacity planning, and set key retention targets for CX and other Revenue teams who may be compensated on it.

About you

• 5+ years’ relevant experience in Revenue Strategy, SaaS, or Management Consulting, with a proven track record in a high-growth SaaS environment. SaaS post sales or retention experience is preferred, but not required.
• Strategic Architect: Experience moving beyond data reporting to strategy design—you don’t just find the churn; you build the program to stop it.
• Influential Communicator: Proven ability to command a room of senior stakeholders and translate complex data sets into a clear, compelling narrative for executive leadership.
• Technical Requirements: Proficient in Salesforce (CRM); experience with BI tools (Tableau, Looker) and SQL (e.g. Databricks) is highly preferred, Advanced Excel skills is required
• Change Management Pro: Expert at leading complex, end-to-end projects that require shifting team behaviors and operationalizing new processes across a global org.
• AI-Forward Mindset: Demonstrated ability to leverage AI and emerging technologies to automate retention workflows, predict customer sentiment, and enhance decision-making speed.
• Resilience & Ambiguity: A track record of thriving in fast-paced environments where you are expected to build the "v2.0" of a process while the "v1.0" is still running.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $166,000 - $189,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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