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Job Description:

Job Summary:

The Head of Digital Marketing to Sales, Services & Support PSLs in North America & Airbus Commercial (AAI) Digital Function Relationship Manager for Programs, Customer Engagement & Services is responsible for:

(1) Supporting the Head Of Digital North America Programs, Customer Engagement & Services in leading the North America Digital Domain Transformation;

(2) Ensures strategic vision alignment between Digital and Business;

(3) Managing Technical and Digital products aimed at supporting business for all Airbus North America’s entities.

Primary Responsibilities:

The Head of Digital Products and Service Lines for: Marketing to Sales & Services and Support, in North America, will be responsible for the following:

Strategic Alignment between Digital and business - FRM: 35 %

• Assumes the role of Deputy of Digital North America Programs, Customer Engagement & Services HO Domain and as such directly supports in leading the Domain’s Strategy and Execution for the Airbus Commercial US Entity & Airbus Helicopters.

• Leads & acts as a strategic interface between Digital and business for all Digital related activities for Airbus Commercial and Airbus Helicopters scope (AAI/AHI) in North America Programs, Customer Engagement & Services Domain, covering for AAI/AHI all Domain’s PSLs, such as: PSL A/C Delivery, PSL Tech Data, PSL A/C Programs, PSL Marketing to Sales, PSL Services & Support and PSL Material & Logistics.

• Serves as the strategic interface between Digital and one or more business partners to collect requirements / feedback and ensure delivery of the value expected by the Business

• Ensures & Secures strategic vision alignment between his/her function and the Business

• Acts as an advocate on behalf of business stakeholders and collaborates to ensure his/her function’s services & products meet their business priorities and needs

• Collaborates with Digital Central /divisional teams & Represents his/her function and promotes its vision, value, services, and capabilities

• Drives continuous improvement and activate his/her function proactively

• Reports and communicates on his/her function performance to his/her business

• Identifies areas of savings in collaboration with all other functions and Digital departments

• Increases Customer satisfaction & Handles any escalations

Product and Services: 30 %

• Drives Products strategy related to Digital Activities for A/C Delivery, A/C Programs, Services & Support, Marketing to Sales Products and Service Lines (PSLs) in US North America as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

• Accountable for the End to End Product/Application lifecycle, from conception, design, industrialization, operations, to retirement including management of dependencies.

• Responsible for Multi Functional Teams (MFT) formation in order to manage the Digital Product/Application lifecycle.

• Delivers on Time, on cost, on Quality, per AOP.

• Increase Customer satisfaction KPIs

• Collaborates with all different PSLs/Domains in Central in order to manage and aligned products roadmaps for between Central and the Region

• Collaborates with all different PSLs/Domains internally in the Domain in order to manage and aligned products roadmaps for the Region

• As HO PSLs, ensures that the known Product/Application’s vision is translated into a prioritized Digital backlog in alignment with the business product owner as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

• As HO PSL, ensures that the Product/Application are within Security and Safety standards and guidelines as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

• Defines and enables Conditions of Success (skills, processes, way of working, financial management, logistics, etc.) to lead user stories / projects and Services into delivering the maximum value within the defined planning as per conditions given

• Collaborates and manages the link between user stories / projects and transversal streams (Architecture, Governance & Quality, Infrastructure, Cyber Security...) and other domains

• Responsible for Continuous Release Management, enabling the proper level of service according to agreed SLA established with the business functions as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

• Implements and monitor risk management within the PSLs / Domain / Product & Business Unit

• Contributes towards Digital goals, including improved delivery efficiency and cost reduction

People: 35 %

• Leads a team of product members, and service resources (both internal employees and external subcontractors) and drum beats the activities

• Recommends employee actions including hiring, promotion, and discharge

• Plans and directs the PSLs Products’ team staffing, performance and employee development within the Domain

• Infuses new ways of working and digital culture amongst her/his peers in Digital

• Coaches, educates, convinces and supports products’ stakeholders and teams across the board

• Enables top-down or bottom-up communication, and all-ways exchanges between stakeholders about way of working and best practises in order to get the maximum business value

Qualified Experience and Training:

Education:

Required

• Degree in Information Technology or an equivalent combination of education and experience

Experience:

Required

• At least 15 years of experience in Digital Products & Services Delivery Management, SAFe and Project Management

Licensure/Certifications:

Required

• N/A

Travel Required:

• 20 % Domestic and International

Citizenship:

• Authorized to work in the US

Clearance:

• NA

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

This role is performed by an individual with the right level of seniority and the right network across Digital and Business organizations.

Also Required:

Demonstrated abilities with:

• Integrity

• Business Plan Development

• SAFe Methodology

• Good communication skills

• Export Control Basics

• Include & Engage

• Interact and Influence

• Stakeholder management

• User Centricity

• Digital /Business Change Management

• Digital & Business Strategy Alignment

• Service Level Management

• Solution Performance Management

• Practical Problem Solving

Communication Skills:

Required:

• Ability to communicate effectively in verbal and written form in English

• Good communication (oral and written), interpersonal, and facilitation skills

Preferred:

• Spanish, German or French language skills are a plus

Technical Systems Proficiency:

Required:

• Demonstrated experience leading projects that deploy digital solutions

• Keen understanding of new technologies

Complexity of the Role:

Level of Decision Making:

• Strategic, tactical and operational decisions with high level of impact on business operations and performance

Organizational information:

• This position reports to the HO Digital North America Programs, Customer Engagement & Services Domain

Direct Reports:

Is this a people manager?

Yes

# of Exempt Reports: 5 Engineers (or equivalent)

# of Non-exempt Reports: 0

Job Dimensions:

• Up to 350 major products/applications to deploy, maintain and support for a population of more than 3000 employees across Airbus in North America: Airbus Americas, Inc., Airbus Helicopters, Inc. in various sites: Grand Prairie, Columbus, Herndon, Mirabel, Miami, Mobile, Wichita, Denver and Fort Erie.

• The position will manage an international annual budget of ~$3 M/ per year across USA, Canada and EU and a headcount of ~10-15 FTEs (mix of internal and external employees, located in North America and potentially India).

• Experience in working with multicultural teams and Ability to adapt in a changing environment

• Able to work and report effectively with business Executives and Digital Executives management

• Inspires trust, demonstrates flexibility, encourages frequent open communications and welcomes feedback

Nature of Contacts:

• The position will manage internal and external communications , and will have the ability to report to internal Executives and Customers

• The position will manage an international annual budget of ~$3 M across USA, Canada and EU and a headcount of ~10-15 FTEs (mix of internal and external employees, located in North America and India).

• Deputy of Digital North America Programs, Customer Engagement & Services HO Domain and as such directly supports in leading the Domain’s Strategy and Execution, influencing, negotiating .

Physical Requirements:

• Onsite or remote: 60% OnSite and 40% remote

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings, working on computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor.

• Travel: able to travel independently and at short notice.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

Flexible

Job Family:

Leadership <JF-FA-EM>

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Job Posting End Date: 11.15.2025Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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