Sales Account Manager - TSMC
Air Liquide
Air Liquide Advanced Materials (ALAM) is transforming the science of electronics and technology. We innovate with atomic scale engineering to open up countless new possibilities in how the world lives, works and connects. Today, our ALOHATM and Voltaix® products are critical to the manufacture of the newest computer chips required for Big Data and the Internet of Things. To enhance our execution from discovery to delivery we are adding talented people to our team.
How will you CONTRIBUTE and GROW?
The science of electronics is transforming exponentially through innovation and connectivity around the planet. Every day, breakthroughs are making technologies – from micro-processors, memory chips and flat panels to photovoltaic cells – even smaller and more powerful, opening up countless new possibilities in how the world lives, works and connects. Air Liquide Advanced Materials grows by enabling our customers to innovate. Our ALOHA™ and Voltaix® products are critical to the manufacturer of the newest computer chips required for Big Data and the Internet of Things. Candidate must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.
The ALAM Account Manager will be the primary interface and assist the Strategic Account Manager (SAM) and affiliate sales teams in managing one of our largest key customers. You will be responsible for supporting existing business and working closely with the Technical Integration Team in the development of new business by introducing new molecules to the customer. The Account Manager will interact with internal departments to ensure on time customer delivery, meeting customer demands and expectations.
Responsibilities:
For existing business:
▪ Assists organization to delight customer as measured by scorecard
▪ Leads working groups for management of change and continuous improvement projects
▪ Works closely with Product Manages on change horizons and qualification schedules internally and with customer along with business continuity plans
▪ Leads projects to qualify new manufacturing units/sites in Asia when appropriate
▪ Participates in quarterly reviews of control limits, etc. (SP/SQC reviews) managed by Quality
▪ Tracks manufacturing, quality control, filling and shipping of product to customer
▪ Assist Quality in leading company response to quality excursions or supply issues (8D response)
▪ Provides and manages customer required training for ALAM personnel
▪ Organizes internal audits of ALAM sites to promote customer best practices
▪ Provides and presents information/progress reports internally to Air Liquide and externally to customer in a suitable format
▪ Provides feedback to SAM in the formation of customer strategy and tactics with senior Management. Collaborates with the SAMs to enforce LTAs.
▪ Promotes safety, health, and environmental initiatives
▪ Establishes and monitors an ALAM scorecard
▪ Sets inventory levels with affiliates based upon TSMC’s quarterly forecasts (per Riders)
For new molecules introduced to customer:
▪ Assists Product Managers (EPRs) to achieve complete readiness of ALAM by identifying, coordinating and driving to completion all required efforts on Operations and Quality aspects in collaboration with emerging product manager(s)
▪ Works closely with QA Specialists & emerging product manager(s) to understand customer requirements, establish test protocol and planning, and implement and manage continual improvement efforts for quality assurance processes in order to generate required data.
▪ Coordinates metrology requirements, MCA, GR&R, LTS and all AMLC activities.
▪ Coordinates the generation of statistical data establishing the control limits of the installation.
▪ Assesses customer’s requirements, concisely communicates requirements, and provides feedback until task is completed
Are you a MATCH?
▪ Bachelor’s Degree
▪ 5+ years experience in the chemicals or semiconductor industries
▪ Basic knowledge of chemicals and gases
▪ Ability to perform multiple tasks and participate in multiple projects
▪ Computer literate – e-mail, Microsoft software, navigation of information systems
▪ Experience with micro-contamination control and troubleshooting
▪ Good verbal and communication skills and teamwork/interpersonal skills
▪ Self-motivated with good leadership skill
▪ Evidence of previous work in a successful team environment
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 72 countries with approximately 67,800 employees and serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
