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The Senior Collections Analyst plays a critical role in managing and optimizing the company's accounts receivable portfolio. This position is responsible for performing in-depth analysis of outstanding receivables, identifying and mitigating credit risk, developing and implementing collection strategies, and ensuring timely cash flow. The Senior Collections Analyst will work closely with customers, sales, and internal teams to resolve complex collection issues and improve overall collections performance. This role requires strong analytical, communication, and negotiation skills, as well as a proactive approach to problem-solving.

Role and Responsibilities:

Portfolio Management & Analysis:

• Monitor and analyze aging reports to identify delinquent accounts and trends.

• Develop and implement strategies to reduce Days Sales Outstanding (DSO) and minimize bad debt.

• Conduct detailed analysis of customer payment behaviors and provide insights to management.

• Prepare regular reports on collections activities, AR aging, and key performance indicators (KPIs).

Collections Activities:

• Proactively contact delinquent customers through various channels (phone, email, letters) to secure payment.

• Negotiate payment plans and settlements within established guidelines.

• Investigate and resolve complex payment discrepancies, short payments, and unapplied cash.

• Collaborate with sales, customer service, and billing departments to address and resolve underlying issues preventing payment.

Process Improvement & Strategy:

• Identify opportunities to improve collections processes, policies, and systems.

• Assist in the development and implementation of new collection tools and technologies.

• Contribute to the establishment and refinement of credit policies and procedures.

• Mentor and provide guidance to junior collections staff, as needed.

Risk Management & Compliance:

• Identify high-risk accounts and implement appropriate collection strategies.

• Ensure all collection activities comply with relevant laws, regulations (e.g., FDCPA, TCPA), and company policies.

• Maintain accurate and detailed records of all collection efforts and customer communications in the collections system.

Reporting & Communication:

• Prepare and present regular reports on collection performance, AR aging, and potential bad debt to management.

• Communicate effectively with internal stakeholders regarding account statuses and potential risks.

• Participate in cross-functional team meetings to address collections-related matters.

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Are you a MATCH?

• Education: Bachelor's degree in Business Administration, Commerce, Accounting, Finance, or a related field.

• Experience: Minimum of 5-7 years of progressive experience in B2C collections, credit analysis, or accounts receivables. Proven track record of successfully managing a portfolio of accounts and reducing delinquency.

• Availability: Willingness to work holidays as required to meet business needs.

• Communication Skills:

  • Exceptional verbal and written communication skills in English.

  • Strong interpersonal skills for effective interaction with internal and external stakeholders.

  • Ability to communicate complex information clearly and concisely, both verbally and in writing (especially via email).

• Technical Skills:

  • Proficiency in Google Suite, Excel (including complex formula creation), and Business Intelligence tools (e.g., Oracle, Microsoft Power BI).

  • Ability to quickly learn and understand new IT systems.

• Soft Skills:

  • Proven experience in process improvement and change management initiatives.

  • Excellent analytical, problem-solving, and decision-making abilities.

  • Demonstrated commitment to accuracy and attention to detail in data management.

  • Ability to manage multiple initiatives and meet deadlines while maintaining focus on monthly deliverables.

  • Ability to work effectively both independently and as part of a team, with flexibility and limited direct supervision.

• Compliance: Adherence to Air Liquide's (AL) safety policies and procedures.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.