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Job Description

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.

• Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
• Assist in optimizing hotel occupancy and room rates to maximize revenue
• Handle guest complaints professionally and effectively, ensuring prompt resolution
• Support the Guest Service Manager in operating a highly proficient and productive guest services department
• Conduct and assist in training programs for the Guest Service team
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the guest service department
• Monitor and improve systems and procedures to enhance operational efficiency
• Assist in managing reservations and coordinating with housekeeping for room readiness
• Contribute to sales efforts by promoting hotel services and special offers
• Ensure compliance with health and safety regulations
• Participate in departmental meetings and continuous improvement initiatives

Qualifications

• Teritary education in any discipline and hotel related experience
• Minimum 2 years experience in supervisory position in the service industry
• English with knowledge of second language preferred
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Knowledge of operations of Bell, Concierge & Valet operations
• Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
• Communication skills for all levels of colleagues/guests, confident, clear English
• Interpersonal skills to deal with guests and colleague issues
• Posses leadership qualities
• Leads to constantly improve the guest service experience
• Willingness to embrace changes and new technology
• A team player, guest focused and service oriented attitude