Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
Register and process check in for all arrivals.
Update and check guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message to Guests.
Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
To check the paymaster and feed back FOM.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.
File daily reception report and documents systematically
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Review and update Logbook
Check equipments
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
Oversee the day to day operations
Report regularly on happening to Asst. FO/FOM
Monitor Employees performance/ Coaching
Fire Procedure
First Aid Procedures
Handle guest complaints and report to manager
Implement and coordinate the Front Office OSM
Perform as per Standards and in line with the Rixos the palm procedures.
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities

Additional Information

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