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Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The In-Room Dining Coordinator is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for taking guest orders and requests, submitting daily reports and charges, communicating interdepartmentally to provide the possible guest experience. The coordinator will ensure all orders are met to In-Room Dining sequence of service and Raffles standards.

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Raffles Standards.
• Be able to describe the selection of food & beverage menu items to guests by offering interesting and detailed descriptions of each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s POS system.
• Check completed kitchen orders with the guest’s original order.
• Coordinate delivery of items to the guestroom by In-Room Dining Servers in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Be familiar with fire extinguishers, locations and know how to use them.
• Other duties as assigned.

Qualifications

Education & Experience:

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• 2 years food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.
• Experience using POS system.

Physical Requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to assist IRD team during service.
• Must be able to maneuver and travel with an In-Room Dining table or service tray if needed.
• Available to work AM, PM, Weekends and Holidays.

General Requirements:

• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Additional Information

• Hourly Wage: Intro rate at $25.20 - wage after 90-day probationary period at $28.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities