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Company Description

Are you passionate about creating memories and making connections? Join us at the Fairmont Dallas Hotel.

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Our guests are always at home at Fairmont Hotels & Resorts – and their In Room-Dining experience is no exception. Your leadership strengths as In Room-Dining Manager ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.

Job Description

• Consistently offer professional, friendly and engaging service - Lead and manage the In Room Dining team and ensure service standards are followed
• Address guest concerns and react quickly and professionally
• Train Colleagues and Supervisors in the absence of the trainer
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
• Have full knowledge of all In Room Dining menus
• Manage the departmental budget
• Make an impact one interaction at a time

Qualifications

Previous Food & Beverage leadership experience required

Previous point of sale system experience required

Computer literate in Microsoft Window applications required

University/College degree in a related discipline an asset

Excellent communication and organizational skills

Strong interpersonal and problem-solving abilities - Highly responsible & reliable - Ability to work well under pressure in a fast-paced environment -

Ability to think out-of--the-box

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities