SPA Receptionist
Accor
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
To ensure the retail displays are clean, attractive and well stocked at all times.
To keep up-to-date with the Guest Service results and to improve where it is required.
To send confirmation letters each evening to the guests with details of their requested service.
To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the hotel.
To notify the Manager immediately of any guest complaints
To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services.
To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media.
To actively up sell all the appropriate Spa services & products to the guests.
To ensure that the departmental operation budget is strictly adhered to maximising revenues and minimising expenses.
To achieve daily & monthly sales targets set by the Manager.
To assist the Manager in preparing daily & monthly revenue reports .
To confidently recommend and up sell additional services to guests. To try to rebook them where ever possible.
To report training needs to supervisor/manager
To ensure the towel displays are well stocked in the rooms and the rest room
To ensure the all changing rooms are clean and well stocked with shampoo, conditioner & shower gel (amenities).
To write requisitions for maintenance issues.
To update the communications book on daily events if any.
To raise store requisitions. To ensure beverages are always well stocked and fresh for the guests.
To ensure confirmation cards are sent to the appropriate guest
To assist in monthly stock counting and inventory controls.
Ensure a high level of product knowledge of the hotel, other outlets and the local area.
To be completely knowledgeable about all the retail products and available Spa services.
To assist in providing departmental orientation to newly recruited team members.
To assist guest with bookings.
Qualifications
High School or any higher qualification. A minimum of 1 year experience in a similar position preferably in the hospitality industry.
