"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
Lead, train, and motivate the front office team to maintain high standards of customer service
Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
Resolve guest complaints and collaborate with other departments to coordinate guest services
Implement and maintain standard operating procedures for the front office
Ensure compliance with hotel policies, safety regulations, and local laws
Handle financial transactions and maintain accurate records

Qualifications

Proven experience as a Front Office Supervisor or in a similar hospitality role
Strong leadership, communication, and customer service skills
Fluency in English and Arabic
Excellent problem-solving and multitasking abilities in a fast-paced environment
Proficiency in hotel management systems and industry best practices
Detail-oriented with strong organizational and financial management skills
Ability to ensure compliance with hotel policies and local regulations

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