Transient Accounts Sales Manager
Accor
Company Description
We are looking for a Transient Accounts Sales Manager to join the re-opening of the famed Delano Miami Beach.
Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.
Job Description
Architect and execute strategic initiatives to grow revenue across corporate, consortia, wholesale, and entertainment transient channels
Build and sustain high-level relationships with global production companies, executive travel planners, artist management firms, and corporate travel managers
Lead RFP and contracting processes with precision, aligning rate strategies with Delano’s brand positioning and revenue objectives
Develop targeted account plans with KPIs, market segmentation analysis, and ROI projections
Represent the property at premier forums, red-carpet events, and global travel showcases
Collaborate with revenue and marketing teams to forecast transient trends and recalibrate strategies accordingly
Create and lead compelling client presentations and immersive hotel experiences
Maintain meticulous CRM records, performance analytics, and sales pipelines
Leverage industry data to assess competitive positioning and identify white-space opportunities
Serve as an internal liaison to ensure seamless execution of guest experiences for VIP travelers and strategic partners
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Qualifications
Three to five years in luxury transient sales, with depth in entertainment, corporate, consortia and wholesale markets
Strong existing relationships in the entertainment, fashion, and executive travel ecosystem
Skilled in Salesforce, Opera, Agency360, PowerPoint, and Excel
Professional demeanor with high EQ and strong negotiation skills
Strategic thinker with ability to execute complex business development plans
Experience with high-touch luxury service standards and confidential client management
Travel flexibility for roadshows, industry events, and client entertainment
Possesses a gracious, professional, and approachable demeanor reflective of a luxury brand
Strong multitasking and organizational skills; thrives in fast-paced environments with high attention to detail
Ability to work independently and collaboratively while maintaining positive interdepartmental relationships
Physically able to stand or walk for extended shifts (up to 8 hours or more) and respond quickly to guest or client needs
Must be able to lift, twist, push, pull, bend, climb, and carry objects as needed for site inspections or event prep
Excellent verbal and written communication skills; must be fluent in English
Willingness to work both indoors and outdoors, in varying conditions, based on business demand
Working knowledge of federal, state, and local labor and safety laws, including equal employment opportunity, wage and hour regulations, and occupational safety compliance
All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
Additional Information
All your information will be kept confidential according to EEO guidelines.
