Door Attendant
Accor
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
Assure that every luggage is covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Report any unusual occurrences or requests to the Concierge desk.
Be aware of the hotel accident Prevention Policies.
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
Check Hotel situation, occupancy, functions, groups, VIPs.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
Review and update Logbook.
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
Oversee the day to day operations.
Assist guests with their luggage.
Report regularly on happening to Asst. FO/ FOM.
Aware of fire & first aid procedure
Handle guest complaints and report to manager
Be fully aware of the Talk of the Walk for the day.
Proper grooming at all times.
Attend training classes as per schedule.
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities.
Qualifications
University Degree in any field. Minimum 1 year in a similar role.
Additional Information
