Assistant Executive Housekeeper
Accor
Company Description
Fairmont Royal Pavilion is a beautiful 75 room property located on the platinum coast of beautiful Barbados, which focuses on the growth and development of staff by offering learning opportunities to gain valuable experience in the business. You will be eligible for a number of employee benefits including 50% discounts on use of restaurants, ability to stay at the hotels in the Accor Group at discounted rates, medical, pension etc.
Job Description
Consistently offers professional, engaging and friendly service
Provide Administrative support for the Housekeeping Department and support the Director of Rooms and Executive Housekeeper
Attend scheduled departmental meetings as required
Supervise the day-to-day operation of the department to ensure service standards are followed
Maintain all guest rooms, laundry, public areas and heart of house areas; ensuring that the highest standard of cleanliness is achieved
Monitor labour costs while ensuring effective scheduling and departmental productivity
Control weekly departmental labour costs as directed by management
Control all inventory and purchasing for the department, demonstrating an awareness of quality and cost.
Partner with the Chief Engineer to assist with facilitating the preventative maintenance programmes
Address guests’ concerns quickly; logging and notifying the relevant departments and follow up on resolutions
Effectively communicate with the team and all stakeholders
Engage in effective coaching, counseling and managing the performance of colleagues
Responsible for the accrual process for the department
Assist with the recruitment, training, performance management and development for the Housekeeping Department
Inspect fixtures and furnishings in guest rooms and public areas to ensure that they are in good working condition and report any deficiencies.
Liaise and communicate with Front Office/Duty Managers on room status and availability.
Update the property management system with required information in a timely manner.
Ensure that all “lost property” is recorded and stored in the lost and found department as per Company policy.
Monitor the “in house” laundry service and check to ensure that all guest laundry which has been sent out to be laundered has been returned in good condition and returned to guest rooms.
Monitor daily colleague attendance to ensure that there is adequate manpower for coverage in all areas.
Assist with issuing daily work sheets to colleagues ensuring that there is adequate coverage in all areas.
Ensure compliance with brand standards
Ensure that LQA and Forbes standards are enforced consistently on a daily basis
Assist with preparing and delivering training to colleagues
Assist with ensuring that colleagues have adequate equipment & materials to perform their job to the required standards.
Pass on end of shift information through the Department’s Log book and through a briefing with the incoming Supervisor
Qualifications
Associate Degree in Tourism or Hospitality Management
Supervisory Management considered an asset;
Additional Information
- Ability to work cohesively as part of a team
- Service focused personality is essential
- Physically active and can push, pull, carry items up to 25 pounds
- Must be able to effectively handle competing demands via effective prioritising.
- Excellent organization skills along with effective communication and interpersonal skills
- Strong problem solving abilities
- Exceptional relationship building skills
- At least five years' experience in a similar position in a five star resort would be an asset
- Must be legally able to work in Barbados
