Reception Supervisor
Accor
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking an enthusiastic and professional Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As a key member of our front-of-house operations, you will lead and inspire our reception team to deliver exceptional guest experiences in this unique cultural destination.
- Oversee daily reception operations, ensuring consistent service standards and a warm, engaging approach
- Lead and mentor the reception team, fostering a collaborative and customer-focused environment
- Manage guest check-ins, check-outs, and inquiries efficiently, providing personalized service
- Coordinate with other departments to address guest needs and resolve issues promptly
- Implement and maintain front desk procedures to optimize efficiency and guest satisfaction
- Monitor and analyze guest feedback, implementing improvements to enhance the overall experience
- Manage shift schedules and assignments to ensure adequate staffing at all times
- Conduct regular team meetings to communicate priorities and performance expectations
- Stay informed about local attractions and events in AlUla to provide knowledgeable recommendations to guests
- Ensure compliance with Saudi Arabian hospitality standards and cultural sensitivities
Qualifications
- Proven supervisory or team leader experience in the hospitality industry
- Strong leadership skills with the ability to motivate and develop team members
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus)
- Proficiency in hotel management systems, preferably Opera Cloud or similar platforms
- Demonstrated ability to work independently and manage shifts with confidence
- Outstanding problem-solving skills and attention to detail
- Positive attitude, professional appearance, and genuine passion for hospitality
- Flexibility to work varying shifts, including weekends and holidays
- Strong organizational and time management abilities
- Customer service expertise with a track record of delivering exceptional guest experiences
- Effective conflict resolution skills to handle challenging situations professionally
- Familiarity with Saudi Arabian culture and customs, particularly those relevant to AlUla
- Adaptability to work in a dynamic, fast-paced environment
- Basic computer skills, including proficiency in Microsoft Office suite
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
