Food and Beverage Service Manager
Accor
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
· Manage the restaurant, bar and room service, to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
· Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
· Develop, implement and maintain quality standards for all food and beverage outlets including the supervision and direction of the food and beverage team.
· Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
· Work closely with Executive Chef to ensure Food and Beverage service is an exceptional guest experience.
· Ensure all reporting departments are briefed and prepared for the service of large groups or events, including front office, housekeeping and engineering.
· Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues discussed formally or informally.
· Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
· Assist in the preparation of monthly reports, commenting on key performance indicators and action taken to keep on target.
· Recruit, manage, train, develop and inspire the Food and Beverage team.
· Prepare weekly and monthly forecasts for food and beverage outlets and revenue streams.
· Ensure regular and effective communication with the Conference Sales Manager and Conference Coordinator, to meet the expectations of conference and event organizers (if applicable).
· Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
· Accountable for stock ordering and inventory management, plus monthly stock takes.
· Incentivise team members to maximise sales and revenue.
· Carry out ongoing feedback and development conversations with reporting team members following the Performance and Development Conversation guidelines.
· Evaluate guest satisfaction levels with a focus on continuous improvement.
Qualifications
· Minimum 5 years of similar experience, ideally in the hotel industry.
· Demonstrated leadership experience.
· Tertiary qualifications in Business or Hospitality preferred.
· Proven capability in creating a positive and productive work environment
· Excellent understanding of hotel systems and revenue management principles
· Experience writing and interpreting budgets, controlling payroll expenditure and managing the overall revenue and expenses of a department.
· Responsible Service of Alcohol Certificate.
Additional Information
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!
- Learn your Way - Access to our Accor Academy so you can learn while you earn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
